Customer Testimonials
Worst Stealership in America Tried To Dteal My Car Told Me It was Totaled And It Wasn’t Able to Start I Towed It Home It Started Right Up And Took It To West Chester Where They Gave Me Excellent Service And Said I Just Need A New Altenator
Disgrace of a dealership, The management has a superiority complex, full of arrogance! The attitude was quite shocking. I will be sending a formal complaint to the parent company on my poor experience. I sold my car myself and will never return.
Very unprofessional! Communicate without respect, talk down to customers.. zero star if I could, I wanted my monthly payments to be at $500 for 72 months with 15k down for a used car after fees & taxes 47k, financing about 32k for 72 months. He said impossible and wanted 20k down, basically making 10k in “desk fee/ financing charges. What a rip off
They dont listen and under estimate someones buying power based on the appearance and or race
Took my GLA in for a check engine light. The invoice for the diag only mentioned the cause of the check engine light as a sort of side note while the $5375 estimate on the invoice was for something completely different but supposedly the repair that was needed. Took my car with its intermittent check engine light elsewhere. Code for the check engine light was the only issue! Repair + labor cost me $224. I had no communication issues at all with the staff. The service advisor, Scott, appeared empathetic when he handed me the invoice with est cost and the explanation. So ...
1. Unprofessional behavior that I encountered from the service manager. Cheating, Robbery, and scam. 2. There is NO invoice transparency. Overcharged than what they quoted initially for the services performed. 3. Mishandling of a $100 coupon. They did not honour their own coupon. I blindly believed them if the coupon was applied properly and taken care of. I verified/reviewed the invoice after making the payment using a credit card and realized $100 coupon was not applied correctly. Immediately, I asked the service advisor about the $100 coupon that they applied partially. He said a cheque would be given to me and the amount cannot be ...
Prompt email response and was prepped for my test drive when I arrived. Fair negotiations with no pressure. Final transaction was quick and efficient.
Great service,professional, attentive, repaired in a timely fashion and returned my car to my home since I had no transportation.
I can't say enough about this dealership and specifically my sales person Shelby. I live in MA and bought a 2020 S63 AMG from Shelby sight unseen and from my initial contact with her through the time the car was delivered it was indeed a pleasure dealing with her. Shelby was very honest and responsive and followed through on everything promised. I would highly recommend this dealership and Shelby! Andy from MA
Tom the GM, Geoff Townsend the Online Car Sales Manager, and Drew the Used Car Manager refused sell me a car. I willingly wanted to pay cash and they didn't like the terms. Tom argued with me because he wanted me to finance and I said no. I said, I wanted to pay cash. He cried like a baby and refused my cash. Furthermore, all three of these guys were rude, obnoxious, and unprofessional. I even offered to send the full amount electronically because I live out of state to pay for the car and they still refused. They ...
Relatively responsive over the phone. I came from out of town, they offered to pick me up at the airport! Free coffee/pop/snacks in the waiting area. They made sure the EV I bought was charged up. All told I feel like they truly care about their customers. Well done!
I have owned a car of one kind or another since I was 17 years old now at 74 years old I am a first time owner of a new Mercedes-Benz GLC 300 several months later my engine light came on I called the dealership and got an appointment the very next day my car was repaired in no time which lets me know that the service department knows their business I would like to give a special shout out to Brad Davis who works in the service department for excellent service rendered
Shelby Donnelly was excellent to work with, especially given that I am 900 miles away. She is an excellent, responsive, efficient, friendly communicator, thorough and sensitive to the unfamiliarity I brought to the table as a buyer relatively new to the sight-unseen purchase of a car across the miles. She handled the sales processes, paperwork, transport and follow up with timely accuracy. It was a pleasure to work with her.
Waste of time, poor customer relations. Dealer is advertising vehicles that are not even on the lot and/or for sale. Just trying to get people on the lot so they can waste their time. Very poor way of doing business.
The car was nice, but what happened to no haggle? They kept me there for hours and tried to sell me every scam extended warranty, gap coverage, theft protection there is in the world! Their finance rates are 33% higher than other dealers. They also charge a $920 document prep to print illegible papers. If you want the care to be 1k more, just ask for it upfront. The scammer Finance Manager Harry even tricked me into the theft protect for $500 that has a max benefit of $2000. Buyer beware!
THEY ARE VERY HELPFUL PEOPLE IN DEALERSHIP I LIKE TO VISIT AGAIN FOR MY CAR SERVICE .
Rude, insulting and bully-like manner by a sales rep, - dismissed by GM who patronizingly tells the customer 'oh, that's just him'
Unprofessional, Untrustworthy Arrogant and Obnoxious, ... Our car goes in for a service and comes out with multiple issues. Consistent type issues, the advice is always ’buy new tyres’. My wife has been insulted numerous times by the service team, when challenged the response was '...what do you know about cars’, amongst other poor comments! Our last service resulted in new breaks (there is still something wrong as we have noises - the suggestion is get new tyres AGAIN), broken petrol gauge which was ok when it went in, then after being fixed we broke down due to no gas!!! Disgraceful ...
not recommended.The sales person is very rude and unprofessional.
I took car in for Flex B srvc in late June 2021. They also charged for a brake flush. On July 30th no brake fluid.
The worst Mercedes Benz service I have ever had. Paid over $2900 for starter and SAMS unit. Valet drove my car to the waiting area. After I paid for the service I was given my keys. I drove the car for few miles and it overheated and would not engage in drive. My car would not move. After being allowed to leave the dealership in an unsafe vehicle, I had to get the vehicle towed back to the dealership at my expense. To make matters worse I was charged an additional 540 dollars to diagnose the problem.
We have been using Mercedes-Benz of Wilmington service for many years and have had consistent, quality service and support. Would not want to take my Mercedes anywhere else. They also provide very convenient service options. Thank you
Thank you for your service that helps me feel safe and comfortable in the road!!! Everyone is always very courteous and the work area, showroom and customers lounge are splended!!!!
Nice location, staff friendly and very attentive to needs of the customer. They make everything so easy. Comfortable environment if you need to wait for vehicle to be serviced. However, this time around I was not impressed with the attitude of the lady at the counter when it was time for me to pick up my vehicle and return my loaner car. She was not friendly at all when I handed her the keys to the loaner car and was very dismissive. If I am paying a good amount of money to have my car serviced at this location or ...
Brat was very informative. He was the second service person I spoke to after my car was completed. The first service gentleman that I spoke with was not good. I felt that he was talking to me out of services, as if though I cannot afford them. Also they did not change the two lights that I had requested them to do. Also I did request the car to be washed twice. They did not wash my car after service. Also once they had gone into the trunk they did not recover the battery they left the compartment open. Brat ...
Quick diagnostic of issues and I trust the service recommendations which I believe is based on vehicle safety. Service has always been done within time frame specified.
After B Service on 7/20/21 the Check engine light came on. Was told it was due to low voltage, then found out that it was due to a cracked valve which was done during the B service. Returned for the 2nd time. Now resolved.
good reliable very professional service the best mercedes dealer that i have been and the job was very professional. i would recommend to anyone that has a mercedes benz
If I could give zero stars I would. I purchased a car here 11 months ago and I am still waiting for my tags and registration. I paid for them to take care of all of this and almost 1 year later , nothing. I have called so many times. The title clerk flat out does not return any phone calls or messages. I’ve talked to 2 different managers numerous times. They both made empty promises , making up excuses. The last time I called I was informed that both of them no longer work there. Absolutely worst experience ever.
Didn’t satisfy my what you owe me. On 2 occasions they did not satisfy the additional work they were supposed to do. I still have scratches in the hood . Looks like detailer messed up the paint job. Looks like the detailer used a hard buffer. With them going back in forth with the loaners I now have a chip in my Windshield. Just very unhappy.
Scheduling was a breeze along with the rental. The rental was available and I was in and out in less than five minutes.Carol kept me informed on the status and for some reason, when she makes a recommendation, I feel like it’s my mom talking to me and she gets me every time. She is the reason why I continue to come to your dealership. Carol makes me feel like family.
Horrible customer service with lying employees. Took 3 weeks to get my issue resolve. Could of at least washed it before you dropped it off.
I have had my car serviced here for more than 10 years, and I always pleased with the attention given to me and my car.
I am very satisfied with the service provided by this dealership. I wouldn’t think of servicing my auto anywhere else. It is one of the reasons I have bought my MBs there
Didn’t like the service at all. I still feel pressure on the accelerator it should be smooth but even after servicing I feel the even worse. Disappointed ☹️
Mercedes Benz of Wilmington provided excellent service in a speedy manner. Carol the service agent was more than polite while asking only a few questions before showing me to a common customer lounge. I'd recommend this dealership to anyone in the area that owns a Benz.
Service was seamless. Carol was friendly, yet thorough and professional. The only negative was the loaner which seems to have been provided by Enterprise. The vehicle had very little gas and the tire pressure light came on maybe 5-7 miles from dealership.
What I thought was going to turn out to be a headache turned out to be a pleasurable experience for a recall with an Engine related issue.
Everyone is very nice and helpful. If they make a oversight, they go above and beyond to correct without inconveniencing the consumer. Definitely recommend Mercedes!
The service representative worked for my car was very friendly and efficient. He listed the recommendations and didn’t push me to make decisions immediately
Professional staff, good communication and thoughtful insight on path forward. The availability of the service center helps by offering loaners for early drop off. Vehicle was see when promised!!!!
This dealership is very professional and personable. and very hands on... Great service!!! After my car is serviced, I leave with a good car wash
Great So Far !!! Parts and Service worked Excellently together Able to Correct the problem at a reasonable price Car is running like new At the moment Thank You The cruise control is not working it worked prior to trans repair I'll check the esp button ???
Employees are efficient. If I need service not under warranty I take it to a mechanic whom I trust. He's much more affordable! Such an inconvenience to be without my car again to get 2 new tires, but I'll save over $300 for the exact tires and alignment.
This dealership is unprofessional in communication and always has some type of miscommunication between departments. I’ve been a Mercedes Benz customer for years and the service doesn’t represent the brand well.
Jason did a great job of explaining everything to me. Service was completed on time as promised. Excellent customer service. I highly recommend MB of Wilmington
Reasonable price, reliable service and easy schedule an appointment and easy to get the transportation. It will be more better if it is keep updating the status
Excellent service, excellent communication, knowledgeable, and friendly. Very quick turnaround. Jason made the experience of getting a flat tire not so scary. Thank you Jason!
Easy place to go, good service, no problems. Get things done on time. Enjoyed my experience. Car is running well. I do suggest making an appointment, they are a busy location.
The service was great and great work, nice people, they were so helpful and amazing, thanks for everything!! I do recommend for service to this location!!
Dealership is very helpful and accommodating. I was attended immediately and did not have to wait.The staff is very friendly. Service is excellent and would recommend it to everyone.
Staff at this facility are superb, from Michelle who scheduled the service to Tony, the gentleman who actually communicated with us regarding the service of the car; even Brian who received and delivered our car to the parking lot are all friendly, courteous, efficient and knowledgeable. Just got the car back for a few day and haven't driven it at all. However, this dealership has been servicing our car for over 10 years and we trust them for doing a good job.
They are always attentive and answer their phone They are booked a week ahead si a word to the wise if you are in a time pinch
The service was excellent! I couldn't have prayed for anything more. Thank you. Brad was truly God sent. He definitely tops my list of service personnel.
Service was completed in the timeframe provided. The service representative was very kind and professional. The treatment I received is something I take to heart and because of it, I will continue to bring my vehicle in for service.
I was very happy with all my dealings with MB Wilmington. It was a Great experience all around including time, follow up dedication and desire to make me happy. Would buy again from them
Jason does an excellent job pleasing me for timing and service! He is always polite and punctual .the receptionist talk too long on greetings of Mercedes
The service provided was world class. My service representative was very prompt and all issues were taken care of. The waiting area was clean and well stocked
We were extremely pleased with the professional, courteous, knowledgeable service & parts team. My daughter's car was in and out in one day exactly when they said it would be. A+
I was very pleased with the service to my vehicle. My service manager Jason is the greatest. He is a very caring and professional individual.
Purchased my second Mercedes from this dealer. Great sales team and excellent service. Highly recommend this dealer. Prompt courteous service all of the time. No exceptions.
Excellent customer service experience. Jeff and Shelby were great! No sales pressure at all and both are extremely knowledgeable. I will definitely be a repeat customer..
The service was excellent as always and the service department staff was speedy and professional. Watching TV in the waiting area and drinking coffee made the time go by faster.
Carol in service is amazing they gave me a very clean loaner car everyone was so cordial asking if they could help me with anything or everything
I’ve been coming to this location for 5 years because I feel like this dealership goes out of the way to make sure I am taking care of from providing me with a rental to making sure that the price is very affordable
The parts my warranty company ordered should have been accepted by you and put on my car a d not make me buy your part
Brad was very helpful and kept me apprised of all that he was doing to complete my requests for service. He got the job done well.
Great service Toni did a great job getting my parts and my car back to me. They gave me a loan car that was really nice
The service department provided me with very well planned transportation back to my home when I bring my Mercedes in for service and provide pick up service at my home when the service is completed. The check-in staff like Tony do a splendid job of understanding my vehicle and it’s needs.
They didn’t explain to me that they would be keeping my car overnight and not only that the rental car did they give me was horrible the gas pump open the car was just horrible completely horrible
excellent job very communicative. professional i would recommend to anyone that has a mercedes the best mercedes dealer from my experience.i have been happy so far
Very accommodating and trustworthy. Listened to my issues and helped to get me prompt service. They also made recommendations so that I will not have battery problems in the future.
Very engaging, great customer services. The young gentleman that I engaged with was very informative, exceptional personality. He was amazing and is a great asset to your company.
I was treated very well. I could see that service I’ve very important to you. I thought the charges were a little high. I would recommend you to my friends
The customer service by Jason K is always exceptional. Good communication throughout the day always helpful. I thought overall cost was definitely high for minimum work/ preventive maintenance completed.
I was more than pleased with the attentiveness and knowledge of the staff! Shelby was amazing and made the process simple. She remained in contact until my car was ready to be picked up. I definitely feel confident with my purchase and would recommend my friends and family to Shelby!
I took my car to the local Ray Catena of Freehold, NJ for service for multiple issues I’ve been experiencing with my car. Not only did they not repair or handle the issues, but they held my car for a week which cost me tremendously. The service overall was well below mediocre. Frustrated, I decided to contact Mercedes-Benz in the Wilmington location where I had purchased my car. They asked that I come in as soon as is convenient for me and they will set the time to assist me right then and there. I was greeted warmly by ...
Brad Davis your Service Advisor did a great job explaining my options with the problems found with my car. I was also pleased with the maintenance work performed.
The service is good satisfied quick ask JHU hi ff J&J Hhh vn hh hh h s g h hh hh did hh hh
The staffs at the service department are friendly and helpful. They provided me an excellent service by completing my Service-A within the time I expected. Great job!
Amazing Service Department! We live closer to a different MB dealership but will drive an hour to come to this one! Customer service is top notch!
Easy to get appointment for a Saturday at 8:00 a.m., then a thorough discussion of tasks to address and cost. Clean and fast.
The service great and prompt. With short notice, I was able to get my car serviced the same day. The customer service was great as well.
Service manager, Jason was outstanding in all regards- courteous, professional and an effective communicator. A great representative for your dealership. For first time we are considering buying a new car from Delaware dealers rather than NJ.
Very good service in all aspects of my visit I will continue to bring you guys my car thank you very much I don’t have many friends who drive a Mercedes Benz but should I get some I will definitely recommend Mercedes Benz of Wilmington.
Had an annual service. Everything went so Smoothly… all paperwork was ready ahead of time and the service superb. Tony made sure all was done on time! Thanks to a great team!
Carol and Jeff are extremely courteous, professional and have the customer’s best interest in mind when suggesting repairs. Thanks,I’ll always come to them for service!
This dealership has serviced my cars for several years. I was quoted a priced over the phone that changed when I came in for service
Samy Hamza is the definition of customer Service. Got exactly the car I wanted because Samy focused on that and only that! First Class Guy!
Dru and Vic were great to work with! Both were friendly, personable, and patient though out the entire process. Very knowledgeable in their respected areas.
The website said it was in PA it was in DE. No offer to bring it to where advertised or meet me in between. I set an appointment several hours in advance and had to wait 40 min before it was ready to test. The sales woman was very pleasant and informative. I got a decent deal though not what I would say is a great deal. It took over an hour for them to tell me who the lender would be so I could process the change in insurance. Then an hour and a half to prep the paperwork and ...
While waiting for my car to be finished, I was kept informed of the progress. The staff was polite and professional at all times. Very satisfied.
tech are very professional had car ready to bring in and was ready for pick up everyone helpful and friendly they are the best I've see yet, I would recommend this dealer to friends and family .excellent work.
4th of July hit a pot hole on a pitch black road while picking up my daughter. Tire went flat. Next day called Mercedes dealership and was able to bring my truck in and was fixed & ready next day! Awesome service.
Thank you for fast service and correcting the problem quickly . I was surprised the car was ready for pick up the very next day I love mu car
Thks for Jason for everything he is best staff in dealer service department im very happy for everything they allsome they fast best thks guys
The service was great. My service representative Anthony Saienni was very honest and professional. My vehicle was serviced in a timely manner and the dealership staff was friendly and made feel at home.
This particular Mercedes dealer was terrific. Our car was in for yearly service. They accommodated us with a loaner so we could drop the car off the night before. They did what had to be done and we picked it up that same day. They also took the time to help us with some of the settings. Not an easy car to do from a technical perspective. There was no rush on their part and we were able to ask lots of questions. I cannot say that about the other locations we have done business with. It was a pleasure ...
Carole and the service team are awesome!! Always so helpful and courteous! I hope I don’t require any service any time soon but if I do, this location will be my first choice!
Jason is always professional and provides detail about the work that was done. He is very knowledgeable about Mercedes vehicles. I would highly recommend him.
