Word from Terry Rafih & Our Promise
Hello, I am Terry Rafih,
I have been in the automotive industry since 1985. I am quite proud of my many accomplishments, as well as my team of truly dedicated, trained professionals. We are ready to assist each and every client with nothing short of excellent customer service at all times. Our dealerships include Overseas Motors: Jaguar, Land Rover, Mercedes-Benz, BMW, Toyota, Pinnacle Chrysler and Performance Ford Lincoln. The automotive industry is not only my business, but also my passion. I am married and have four children. I work "EIGHT DAYS A WEEK," in order to maintain customer satisfaction beyond your expectations. I invite you to come see for yourself. If you would like to know more about me you may also browse my "RAFIH STYLE" magazine, which is available online.
"IF YOU'RE SATISFIED, TELL OTHERS... IF NOT, CALL TERRY RAFIH!"
Purchasing a vehicle shouldn't be scary or intimidating. That is why at Mercedes-Benz of Wilmington, we are changing the trend.
We know that buying a vehicle is a big decision and can be a stressful process. We have made it our goal to change that. Mercedes-Benz of Wilmington believes that our customer's satisfaction is priority from the moment of purchase all the way through the life of your vehicle.
Our dealership has made a major commitment to providing an enjoyable buying experience for our customers, as well as peace of mind through all maintenance and repairs.
What does this mean for you?
As a Mercedes-Benz certified dealer, we create a safe and comfortable environment where customers feel welcome and a dealer that makes the experience of purchasing and maintaining their vehicle a truly exceptional one.
The Mercedes-Benz of Wilmington Promise:
*To provide consumers with an automotive retail experience based on relationship building, trust, respect and friendly communications.
- To surpass the customer's expectations with the highest level of customer service and win their lifetime loyalty.
- To provide our customers with an automobile that is safe and comfortable.
- To surpass the highest levels of customer satisfaction
- To provide the highest quality repair and maintenance service while striving to repair the vehicle right the first time.
Why Mercedes-Benz of Wilmington?
- Rigorous inspection and certification of your vehicle BEFORE you buy
- Comfortable waiting area with complimentary refreshments
- Factory trained technicians
- Roadside Assistance for the life of your vehicle
- A comprehensive limited warranty
- The highly regarded MBCPO limited warranty
- Free pickup and delivery for service and repairs
- Free scheduled Loaner vehicles for customer convenience
- Free shuttle service
- Free car wash
- Mercedes-Benz special diagnostic equipment
- Original equipment parts with a one year warranty
"We invite you to visit our showroom, take a test drive and experience Mercedes-Benz of Wilmington for yourself, and see why we are home of the truly exceptional Mercedes-Benz experience"
Terry Rafih, Chairman & CEO