Meet Our Team

Terry Rafih
Chairman & CEO
(302) 995-2211

Hello, I am Terry Rafih,

I have been in the automotive industry since 1985. I am quite proud of my many accomplishments, as well as my team of truly dedicated, trained professionals. We are ready to assist each and every client with nothing short of excellent customer service at all times. Mercedes-Benz of Wilmington is my newest addition to the Rafih Auto Group family. They are also joined by Overseas Motors: Jaguar, Land Rover, Mercedes-Benz, BMW, Toyota, Pinnacle Chrysler and Performance Ford Lincoln. The automotive industry is not only my business, but also my passion. I am married and have four children. I work “EIGHT DAYS A WEEK," in order to maintain customer satisfaction beyond your expectations. I invite you to come see for yourself. If you would like to know more about me you may also browse my “RAFIH STYLE” magazine, which is available online.

"IF YOU'RE SATISFIED, TELL OTHERS... IF NOT, CALL TERRY RAFIH!"

Tony Fiadino
General Manager
(302) 995-2211 Ext. 1110

I am very excited to be part of this outstanding team of automotive professionals.  I would like to welcome you to Mercedes-Benz of Wilmington and would be delighted to provide you with “truly exceptional service.  With over 28 years of retail automotive experience, I have been fortunate enough to accomplish many things.  I was part of NADA 20 Group Participation and had a long-term involvement with dealer ad groups.  I am an eight-time recipient of the Gold Level “Profile in Achievement” Award and was Chairman of my dealership’s National Regional Sales Council from 1990 to 1996.  On a personal note, I enjoy golfing, cooking, and spending time with my family.  I’m an avid wine collector, and have a great fondness for live music.

Meet Our Management

Barry Fleischman
Service Director
(302) 995-2211 Ext. 1400
I am a 23-year veteran of Mercedes-Benz retail dealership service management, with many years of hands-on experience in automotive repair, and am the proud owner of three Mercedes-Benz vehicles. I am the founder and former president of the Mercedes-Benz Parts & Service Club for NJ/CT. I’ve had the honor of receiving the Mercedes-Benz “Service Manager of the Year” award in 1989 and 1990; and also received the 2002 Mercedes-Benz Retail Recognition Gold Award. I am an automotive enthusiast and have attended Skip Barber racing school. For 15 years, I have been both manager and player for my own softball team, and also enjoy skiing, hiking and racquetball.
Bob Walls
Shop Foreman
(302) 995-2211 Ext. 1471
My career with Mercedes-Benz began in 1979, and I became part of the team at Mercedes-Benz of Wilmington in 1995.  I am Mercedes-BenzUSA Master Certified with over 140 training credits.  I’ve had the privilege of receiving both the “Employee of the Year” and “Technician of the Year” awards, from this dealership, and have a vast appreciation for the newest technology that can only be provided by Mercedes-Benz.  On a daily basis, I am able to enjoy frequent interaction with many of our clients.
Dave Dexter
Parts Manager
(302) 995-2211 Ext. 1500
I became part of the Mercedes-Benz of Wilmington team in 1983 with over eight years of experience as a Parts Manager.  I am Mercedes-BenzUSA certified in parts management, and have earned numerous achievement awards through Mercedes-Benz Training & Education, along with inventory management certification through Mike Nichols, Inc.  In my spare time, I enjoy participating in most sports.
Bruce E. Williams Jr.
Finance Manager
(302) 995-2211 Ext. 1600
bwilliams@mbofwilmington.com
I have been in the automotive industry since 1995. Before that, I served our country in the US Army and was deployed for Desert Shield & Storm. I am married with three children, better known as the "Killer Bees" Bobbi, Brice & Bruce. I've been a Finance Manager since 1997 and with Mercedes-Benz since 2000. I enjoy all my clients and giving them the attention and information they deserve. I have built a great rapport with many lending institutions and I can offer you the best financing available. I enjoy sports and music.
Chris Fell
Pre-Owned Sales Manager
(302) 995-2211 Ext. 1350
I first became part of Mercedes-Benz of Wilmington in 2003 as a Sales Representative, and was promoted to Pre-Owned Sales Manager in 2007. I have received the highest available certification through Mercedes-Benz Training and Education. I have had a passion for automobiles for most of my life. Some of my hobbies include: Enjoying time with family and friends, as well as most sports.
Michael Roth
Sprinter Sales Manager
(302) 995-2211
I am proud to be a member if the Mercedes-Benz and Sprinter of Wilmington team. I have over 25 years of automotive sales and service experience, all of it in the Wilmington area. I feel that Mercedes-Benz is the finest Production Vehicle available, and with our dedication to customer satisfaction, you will find that Mercedes-Benz of Wilmington is the best place to buy your next vehicle, and service your present one.
Mecia Brown
Transportation Manager
(302) 995-2211 Ext. 1465
I have been part of the Mercedes-Benz of Wilmington team since 2004. I manage an outstanding group of drivers at our dealership, as well as day to day procedure of our vehicle loaner and shuttle services. I have earned numerous achievement awards, as well as certification through Mercedes-Benz Training and Education. I am a dedicated wife and mother of three children. My hobbies include: Family, church and community.
Dyanne Gerhardt
Office Manager/Accounting
(302) 995-2211 Ext. 1220
I have been with Mercedes-Benz of Wilmington since 1995. Myself, Donna Morris and Kelly Rasin keep the accounting office running well on a daily basis. I have earned certification through Mercedes-Benz Training & Education. I am friend and wife to my husband, Dave, Mom to my son and daughter-in-law, Sean and Leah, and a fabulous Mom-Mom to my 3 year old Granddaughter “Blakely.”

Meet Our Sales Department

Welcome Our Newest Sales Team Members!

We are proud to introduce our newest Sales team members:

E.J Willard and Stephan Ouakrim.

As with the rest of our Sales team, our newest members pledge to go the “extra mile” to provide you with the personalized experience that you deserve. Please feel free to visit our showroom and welcome our new members, if you haven’t already had the pleasure.

E.J Willard
E.J. Willard
Sales Consultant
(302) 995-2211 Ext. 1319
Stephan Ouakrim
Stephan Ouakrim
Sales Consultant
(302) 995-2211 Ext. 1316

Meet Our Service Department

Meet Our Parts Department

Meet Our Transportation Department

Meet Our Accounting Department

Meet Our Detail Department